◤ Delivering orders after ecq | USE CODE "FRILLY2020" FOR 10% OFF (FULLY PAID ORDERS ONLY)
◤ Delivering orders after ecq | USE CODE "FRILLY2020" FOR 10% OFF (FULLY PAID ORDERS ONLY)

Frequently Asked Questions (FAQs)

PRODUCTS

To place an order here's the process: 

  1. Select the product you want and quantity;
  2. Click on ADD TO CART button;
  3. Click CHECKOUT on cart page and follow the steps;
  4. Choose your preferred payment method; and
  5. We'll ship your products on your specific location

 

*If you choose COD the item will show order complete and confirmation

For orders that will continue for payment, it will lead you to enter your payment information and click complete order. 

 

Our items are stainless steel, or otherwise stated in the description box of every item.

All jewelry tarnish over time, only REAL gold doesn't. Check our Care page for tips and tricks to make your jewelry last longer.

We aim to have high quality products that are both AFFORDABLE & UNIQUE.

Affordability means that we only have the stated materials and are NOT pawn-able.

 

Please check your stated Inbox/Spam/Junk on the email you provided upon checkout.

If no email was recieved, feel free to contact us via Messenger or Facebook page.

 

View our CARE TIPS, and SIZING CHART for your reference.

SHIPPING

 

Resellers are welcome! There's a different process for our resellers. Kindly chat us through our Facebook page or Messenger.
Don't be afraid, we love your interest on our products!

They say things take time and it's worth the wait!

It will actuall depends on your specific location.  Your order may be shipped within 48 hours or 2 days (excluding Sundays) from processing. Shipping time for Metro Manila takes 2 - 3 days, while provincial areas maya take 5-7 days, from processing, depending on location.

Based on our orders COD (Cash On Delivery):

MM (1 to 3 days)

Luzon (2 to 3 days)

Visayas/Mindanao (3 to 5 days)


Please take note that we are allotting 2 days to process your orders prior to shipping. 

We ship ALL over the Philippines so long as it is not Outside Delivery Zone.
This is also available upon checkout, nonetheless here are our rates:
  • Metro Manila (COD) - Php 100.00
  • Metro Manila (regular shipping) - Php 50.00
  • Rizal, Laguna, Cavite, Bulacan (regular shipping) - Php 85.00
  • Others (LBC-COD) - Php 195.00

No need to worry!

The courier will attempt to deliver the order in 3 consecutive days if you are not available on the day of the delivery.

 

Please make sure someone is there to received the package to avoid delaying of your item. 

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RETURNS & EXCHANGE

We can accept return and exchange if: 

  • The items received is incomplete. 
  • The item is incorrect. 
  • Earrings can't be returned or exchanged for hygienic purposes.
  • Other than that, we don't accept returns at the moment.

*The jewelry should be in it's original condition with the packaging*

Please do not return any item without letting us know first! We will not pay for the return shipping fee. 

You have seven (7) days to ask for the return and exchange upon receiving the item. After 7 days we will assume that you are satisfied with the item already and nothing is wrong with the order.

We will evaluate and inform you the result of the return and exchange once proof has been provided. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

FrillyMNL does reserve the right to deny or decline any return request. 

View our policies here.

Cancellation of the order must be within 24 hours after purchase.

We do process on a daily basis and in a bulk order so please contact us immediately if you are no longer interested in the item. Other customer is also waiting for the item to be deliver on the expected date of delivery.  

Please contact us first so we an evaluate the reason why you will return the item. 

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.